Assistant Service Manager

Assistant Service Manager
£36,000 basic salary with £50,000 OTE
Coulsdon, Surrey
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00)
Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
* As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
* Leading and developing a team of Service Advisors
* Acting as the main point of contact for customer care and escalations
* Handling and resolving customer complaints professionally
* Driving NPS scores and customer satisfaction KPIs
* Reporting performance and insights to senior management
* Overseeing daily operations to ensure a smooth and efficient service department
* Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
* Proven experience as a Service Advisor or higher in a car main dealership.
* Ability to lead from the front in a busy, pressured environment is essential.
* Automotive dealership skills and experience are essential.
* Well-presented and hold excellent interpersonal organisational skills.
For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy