B7, Birmingham
Monday – Friday 9:00am – 5:00pm
Salary - £30,000 - £32,000
Job Purpose
To deliver a seamless and high quality customer experience by managing the end to end order process, from initial enquiry through to fulfilment.
The role is responsible for handling inbound customer communications, processing and tracking orders and building strong relationships with assigned customers to ensure satisfaction and repeat business.
It also supports sales growth by following up on quotations and converting them into confirmed orders, while coordinating logistics and providing assistance during customer open days.
Job Responsibilities
Placing online orders from customers
Processing orders on the system that come in via email or by phone
Managing warm inbound inbox enquiries
Assigning customers and dealing with the same customers to provide high level of customer satisfaction
Responding to customer emails and phone calls
Open day support for customers
Logistics and order processing
Chasing quotations and converting into orders
Skills Required
Strong communication via email and phone
Good organisation and time management
High attention to detail
Customer service and relationship building skills
IT literacy – Microsoft office
Problem solving ability
Teamwork and adaptability
EMA25
Salary description
£30000.00 - £32000.00 per year