SALARY: £38,073
Job Purpose
To be directly responsible to the Operations Director for all operational and management aspects of the Crematorium, and to ensure the provision of a smoothly-run, high quality bereavement service.
Management Responsibilities
To be the Crematorium 'proper officer' for its cremation function and in that capacity to secure the effective implementation of all the statutory duties of the crematorium and all other relevant cremation legislation to ensure the management and control of the crematorium including:
To be the 'proper officer' for discharge of the functions required under the Environmental Protection Act 1990 and subsequent legislation, reporting any changes necessary to policy, procedure and facilities in order to meet any new or revised statute obligations
To install, monitor and oversee all systems within the service covering Health and Safety, staff recruitment, appraisals, performance and training in consultation.
To ensure, the maintenance of high standards in the upkeep of all areas of the facility especially the chapel, remembrance rooms and gardens of remembrance.
To ensure, that all plant and equipment is maintained to a high standard and in accordance with all relevant Health and Safety legislation.
To ensure strict adherence to the 'Requirements relating to cremation’ as laid down by the Institute of Cemetery & Crematorium Management in their ‘Guiding Principles’ of the Charter for the Bereaved.
To oversee the correct identity, records and safe-keeping of all cremated remains ensuring that final disposal is in line with instructions of the ‘applicant’ for cremation.
To oversee the keeping of cremation records, as required by statute law, and records with respect to memorialisation using computer software.
To assist in the preparing and monitoring of the Crematorium, and to be primarily responsible for the achievement of its cost and revenue targets.
To be responsible for receipting and recording daily income and ensuring its safe custody and arrangements for banking
To order supplies as required in line with any standing orders, ensuring value for money, and certifying accounts for payment.
To assist personal callers to the crematorium office concerning arrangements for funeral services, advice on memorials and records.
To verify 'time-sheets' of hours worked by all crematorium staff.
To manage the interchangeability of all roles on the site in order to achieve maximum efficiency within the Memoria standards.
Lead meaningful community engagement activities throughout the year.
Use local social media to enhance visibility and community connection.
Stay on top of competitor activity, including pricing, services, and marketing.
Drive memorial and burial initiatives with community events and FD/Celebrant engagement.
Take an equal part in weekend rota for services and during busy cremation times.
Engage and visit FDs Monthly
Own a fully UK driving license with use of a car.
Person Specification Criteria
Skills/Abilities/Knowledge
Good knowledge of legislation concerned with the statutory duties of a cremation authority regulations and the Environmental Protection Act 1990.
Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery.
Ability to communicate effectively with staff, to organise and prioritise workloads and to lead, motivate, develop and train staff.
Ability to introduce innovations and changes in response to legislative developments and competition.
Ability to demonstrate an understanding of why equal opportunities is important in employment and provision of services.
Ability to identify potential market opportunities using data to increase growth opportunities
Ability to demonstrate an understanding of why customer care is important in employment and the provision of services.
Ability to work as a member of a team.
Ability to follow established statutory and office procedures.
Ability to communicate effectively in writing and to make and maintain accurate records in legible script and with the use of IT systems.
Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking.
Ability to understand the uses of information technology, use and input data onto IT systems.
A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance.
Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4 person team during services.
Key Competencies
* Client focus
* Good communication skills
* People management
* Self-management
* Team working
* Adaptability
* Problem solving
* Integrity, sensitivity and commitment
Benefits Offered
One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.
25 days holiday per year plus public holidays
Day off for your birthday
Death in Service Benefit - 4 x salary
Company pension 3% employers contribution, 5% employees contribution
Employee assistance programme Health Cash Plan
Discretionary bonus scheme
Employee Referral Bonus Program
Apply now
Salary description
£38073.00 - £38073.00 per year