Customer Service Agent

Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine? As we continue to grow, we are always looking for ambitious and enthusiastic people to grow with us in our customer support teams. This opportunity is open to anyone who is motivated to progress themselves within Financial Services.

Key Group are the Equity Release specialists, helping our customers to fund a better retirement. Part of Key Group, More2Life have grown quickly to become one of the largest lifetime mortgage lenders in the UK and since our foundation we've been solely focused on Equity Release, supporting advisers and putting their clients' needs first.

As we continue to grow, we are always looking for ambitious and enthusiastic people to grow with us in our customer support teams.

The main purpose of the role is to provide an exceptional service to our customers in all aspects of their dealings. You will be responsible for the inbound and outbound telephone support line to intermediaries and the end consumer and deal with all forms of communication, including but not limited to email, letters and faxes. You will help intermediaries with technical enquires, from product criteria to KFI creation and case updates as necessary and will also deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries.

Key knowledge, skills and experience:

Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
Ability to multi-task and manage own workload in a fast paced environment.
Experience of working within a telephone based customer service led environment with inbound and outbound calls.
Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
First class communication skills, both written and verbal.
Handle all enquiries in a professional, positive and prompt manner.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops