Banking and Payments Team Leader

Banking and Payments Team Leader

About the Role

We are looking for a Banking and Payments Team Leader to oversee the smooth running of our day-to-day banking and payment activities across the business.

This is a key role within our Finance team, where you will lead a high-performing team responsible for direct debits, payment runs, refunds, and bank reconciliations. You'll also work closely with the Banking & Payments Team Manager to support system processes, compliance, and continuous improvement across multiple banking platforms.

What You'll Be Doing

Payments & Banking Operations

Support the management of payment processes including direct debits, credit card receipts, refunds and online payments

Oversee weekly BACS payment runs, ensuring accuracy, authorisation and duplicate checks

Manage urgent and manual payment requests, ensuring timely processing

Ensure all transactions are accurately recorded within the general ledger

Reconcile bank accounts on a daily and monthly basis

Review, process and manage direct debit mandates and collections

Systems & Process Management

Support and maintain key banking systems including Bankline, Worldpay, Bottomline, BACS and Equals

Assist with the management of SUN profiles, HSMs and BACS submissions

Support the setup of new home bank accounts and petty cash cards

Ensure adherence to banking standards, controls and best practice

Share system updates and process improvements with the wider team

Team Leadership & Development

Lead and supervise a high-performing Banking & Payments team

Organise workloads to ensure deadlines and quality standards are met

Support recruitment, onboarding and development of team members

Coach and mentor colleagues to build capability and confidence

Identify performance issues and escalate where appropriate

Foster a positive, collaborative and high-performing team environment

Audit & Stakeholder Support

Assist with audit queries relating to banking processes and transactions

Act as a key contact for internal teams, homes and suppliers on payment queries

Build strong working relationships across the business to support smooth operations

About You

Essential

Experience in banking and payments operations

Experience working within a finance team or relevant finance qualification

Strong organisational skills with the ability to manage multiple priorities

Excellent communication skills with the ability to engage stakeholders at all levels

Strong problem-solving skills with an analytical mindset

Proficient in Microsoft Office, particularly Excel

Ability to work to deadlines and maintain high levels of accuracy

Experience supporting or leading a team

Desirable

Experience working with banking systems such as BACS, Bottomline, Bankline or similar

Experience in a multi-site or complex organisation

Why Join Barchester?

At Barchester, we're committed to delivering the highest standards of care and that starts with having strong, reliable support functions behind the scenes.

You'll be joining a supportive and collaborative finance team where your contribution truly matters. This is a great opportunity to step into a leadership role, drive improvements, and develop your career within a growing organisation