Customer Service Supervisor

Building a sustainable tomorrow

BAM Site Solutions are looking to recruit a Customer Service Team Supervisor to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Coordinators.

This is a full-time role working on site at Kilsyth.

In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.

Making Possible

• Lead the regional customer service team, ensuring prompt response to client enquiries.
• Ensure transactions are processed efficiently with customers kept updated on progress.
• Assist with the resolution of customer queries, coordinating with relevant departments
• Ensure the customer systems are kept fully updated and track progress accordingly.
• Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained.
• Monitor the supply chain and provide feedback on performance against agreed SLA targets.
• Provide feedback on service level and process improvements.
• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Implement and deliver new opportunities within Site Solutions.
• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
• Accountable for maintaining high standards of customer service and satisfaction.
• Responsible for day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
• Ensure timely communication and response to customer queries.
• Ensure customer systems are maintained to enable efficient progress of orders and queries
• Assist in the implementation of improvements to enhance client service delivery.

Your team

This is a full-time role working on site at Kilsyth.

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.

What do you bring to the role?

• A dedicated leader with experience in a customer service team in fast-paced environments.
• Enthusiastic about delivering a top class customer experience with excellent interpersonal skills.
• Relative leadership experience within a similar hire & sales role would be an advantage.
• Proficient in the updating of computer systems, adhering to relevant workflows against SLA targets set.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in making possible