💸Upto £38,000k
We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.
The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.
YOUR RESPONSIBILITIES...
Oversee the daily delivery of all security operations across the centre
Ensure effective deployment of security personnel and resources
Maintain a safe and secure environment for customers, retailers, and staff
Monitor and continuously improve operational performance standards
Lead on emergency planning and response procedures
Act as a key point of contact during incidents and major events
Support and test business continuity and disaster recovery plans
Provide line management to Operational Team Leaders and Control Room Supervisors
Lead, motivate, and develop a large, multi-disciplinary security team
Conduct performance reviews, coaching, and succession planning
Foster a positive, inclusive, and high-performance team culture
Identify training needs and ensure all staff are fully trained and compliant
Deliver and support ongoing development programmes
Ensure adherence to SIA licensing requirements and industry best practice
Oversee control room operations, including CCTV monitoring and incident response
Ensure compliance with relevant legislation and data protection requirements
Maintain integrity, confidentiality, and proper use of surveillance systems
Manage third-party security contracts and external service providers
Build strong relationships with retailers, local authorities, and emergency services
Act as a key liaison for all security-related matters
Ensure full compliance with health & safety legislation and site policies
Conduct risk assessments and ensure mitigation measures are implemented
Promote a strong safety culture across the team
Deliver a customer-first approach to security operations
Ensure all interactions with the public and stakeholders reflect professionalism and care
Support a welcoming and inclusive environment within the centre
Contribute to the development and delivery of security strategies
Support long-term planning, risk management, and resilience initiatives
Drive continuous improvement and innovation within the security function
ESSENTIAL SKILLS AND QUALITIES...
* Proven experience in a senior security operations role, ideally within a retail or high-footfall environment
* Demonstrated experience managing and developing large teams
* Strong knowledge of security operations, including CCTV systems
* Valid SIA Licence (essential)
* Solid understanding of health & safety, compliance, and risk management
* Experience in emergency planning and incident managementKnowledge of business continuity and disaster recovery principles
* Understanding of data protection and information security requirementsExcellent leadership, communication, and stakeholder management skills
* Strong customer service ethos with the ability to engage with diverse audiences
ABOUT YOU...
- Professional, confident, and resilient under pressure
- Proactive and solutions-focused
- High attention to detail and integrity
- Strong decision-making and problem-solving abilities
- Committed to continuous improvement and excellence
WHATS ON OFFER...
Opportunity to work at a prestigious, high-profile retail destination
A leadership role with real impact on safety and customer experience
Ongoing professional development and career progression
Salary description
£34000.00 - £38000.00 per year