Customer Service Operator (Customs) - Felixstowe
£25,000 – £35,000 DOE
Are you passionate about customs clearance and delivering first-class customer service? Looking for a role where no two days are the same, right at the heart of the UK’s busiest port? This could be your perfect next step.
We’re partnering with a fast-paced and respected logistics business in Felixstowe who are looking to welcome a Customer Service Operator (Customs) into their growing team.
Why You’ll Love This Role
You’ll be a vital link between customers, partners, and internal teams—making sure customs clearances are processed smoothly, accurately, and on time. This is a hands-on role where your knowledge really matters and your contribution is truly valued.
What You’ll Be Doing
Processing customs entries in CDS with speed and precision
Managing job bookings, costing, and invoicing
Building strong relationships with customers, suppliers, and partners
Ensuring all customs clearances meet HMRC regulations
Handling queries confidently and professionally
Keeping job files accurate, compliant, and up to date
Supporting weekly and monthly reporting routines
Working collaboratively to deliver outstanding service every time
What We’re Looking For
Solid knowledge of customs clearance processes and procedures
A proactive, can-do attitude with great attention to detail
Strong customer service and communication skills
Ability to prioritise, plan ahead, and work to deadlines
Confident using systems and IT platforms
Someone who thrives in a team-focused, busy environment
What’s in It for You?
* Competitive salary £25k–£35k depending on experience
* A key role in a critical operation at Felixstowe
* Supportive management and collaborative team culture
* Real opportunity to develop and progress within customs and logistics
Interested?
If you’re ready to step into a role where your customs expertise makes a real impact, we’d love to hear from you. Apply today or get in touch with us to find out more.
Your next career move is waiting — let’s clear it together
Salary description
£25000.00 - £35000.00 per year