The main duties will be :
Manage the full order lifecycle, including receiving customer orders, inputting them accurately into the system, coordinating with relevant departments, and ensuring timely fulfilment through to final invoicing.
Raise and process purchase orders related to customer requirements, liaising with suppliers to confirm availability, pricing, and delivery schedules.
Review and verify selling prices, ensuring accuracy and consistency. Monitor margins and profitability on orders, flagging any discrepancies or concerns.
Handle inbound telephone and email enquiries in a professional and efficient manner.
Prepare and issue customer quotations, ensuring accuracy in pricing, product details, and lead times.
Carry out general sales office administration, maintaining accurate records and documentation. Computer-based work will form a significant part of the role.
Work with internal systems such as Sage or Cin7 to manage orders, stock, and invoicing. Full training will be provided where needed.
Gain product and technical knowledge over time, with the potential to progress into a more technical or specialist role within the business.
Skills & Experience Required
Previous experience in a sales office or order processing environment is essential
Familiarity with Sage and/or Cin7 systems (preferred, but training will be provided)
Good working knowledge of Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and accuracy, particularly with data entry and pricing
Excellent organisational and time management skills
Confident and professional telephone manner
Ability to work both independently and as part of a team
This is a predominantly office-based role with a strong focus on computer-based tas
Full training will be provided on internal systems and processes
In return we will provide the opportunity for future development, full product training and support and the chance to join a family feel friendly department
Salary description
£27000.00 - £27000.00 per year