Customer Service / Sales Support - Engineering / Tooling

Job Title: Internal Sales Support

Location: Sheffield, S4

Salary: Competitive

Job type: Permanent, Full Time - Monday to Friday - 42.5hrs per week

Kyocera delivers expert tooling solutions and comprehensive sales support across multiple industries, providing both standard and custom-engineered tools along with other industrial consumables.

We are now seeking a customer-oriented individual with at least 2 years of customer service experience to support our engineering customers. You will manage enquiries, prepare and follow up on sales quotations, process orders, and assist with product selection, all while fostering strong customer relationships. If you have excellent communication skills, a proactive attitude, and can manage multiple tasks efficiently, we want you!

About the role

In this office-based role you will be expected to use either your previous sales customer service or general engineering experience to meet and exceed our customer's expectations, fostering long-term relationships that encourage repeat business. The role will include, but not be limited to:

Handling customer enquiries via e-mail, telephone and through our external sales team
Preparing and following up on sales quotations
Processing orders, tracking progress, and assisting customers with product selectionAbout you

Minimum of 2 years' experience in sales/customer service (industrial/tooling experience a plus)
Effective communication skills with a confident telephone manner
Commercially astute with a 'can-do' attitude who works well with others
Ability to manage multiple tasks, prioritise effectively and meet deadlines
Quick learner, adaptable to new information and systems
Proficient in IT, including MS Office productsWhat you'll get in return

Competitive salary
Private medical insurance
Company pension and group life cover
Enhanced holiday allowance
Profit shareApply now for a rewarding career with a modern and progressive company.

Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role