Customer Service Representative

Customer Service Representative

Location:Prescot

Salary: £25,789 per annum

Hours: Monday-Friday, 9:00am-5:00pm

Benefits: Excellent company package

About the Role

We are supporting a well‑established manufacturing company in Prescot who are looking to add a Customer Service Representative to their friendly, supportive office team. This is a full‑time, office‑based position offering stable hours, a competitive salary, and the chance to build a long‑term career within a reputable organisation.

You will play a key role in supporting customers throughout the full order process, handling enquiries by phone and email, and ensuring a smooth, positive experience from start to finish.

Key Responsibilities

* Respond to customer enquiries via phone and email in a professional, timely manner

* Accurately process customer orders using internal systems

* Manage order‑related queries, including amendments, delivery updates, and lead times

* Provide after‑sales support and resolve customer issues

* Liaise with production, logistics, and sales teams to ensure efficient order fulfilment

* Maintain accurate customer information and order records

About You

* Experience in customer service, call centres, retail, or hospitality

* Confident communicator with strong telephone and written skills

* Highly organised with excellent attention to detail

* Comfortable using order management systems and office software (full training provided)

* Customer‑focused, proactive, and solutions‑driven

What's on Offer

* £25,789 annual salary

* 28 days holiday (including bank holidays), increasing with service

* Employer‑funded health cash plan

* Employee "Above and Beyond" recognition awards

* Free on‑site parking

* Bupa wellbeing support

* Excellent opportunities for progression

If you're looking to move into a stable, office‑based customer service role with great work-life balance, we'd love to hear from you.

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