Change Manager - Automated claims

My client is seeking a Change Manager to join their team on a contract based in Southampton, UK. This role is pivotal in executing and adopting a new claims management system across multiple client functions, ensuring smooth transition and business readiness.

Key Responsibilities:

Lead the development of the change management plan, incorporating communication, training and engagement, readiness for go-live, and post go-live support activities.
Own the end-to-end change lifecycle, ensuring alignment with project timelines and key deliverables.
Deliver a coordinated training schedule across business stakeholders, aligning resources with project milestones.
Develop training needs analyses and matrices, and curate comprehensive training materials tailored for different stakeholders.
Coordinate effective training and capture feedback to support the adoption of the new system.
Collaborate with the claims transformation manager to address project risks/issues and develop solutions to remove blockers.
Provide structured post-go-live support, including hypercare coordination and issues tracking.
Develop and deliver a communication and engagement plan for the project, utilising appropriate channels within BAT.

Job Requirements:

Experience delivering business-wide change management within technology and process-enabled transformation programmes.
Strong capability in developing structured change management artefacts such as impact assessments, communication plans, training strategies, and readiness checklists.
Expertise in project and programme management best practices.
Proficiency in structuring and executing change management plans timely and effectively.
Ability to react with agility to manage project impacts and prioritise key activities.
Strong stakeholder management and technical leadership of change management across matrixed global teams.
Excellent communication, verbal and written skills.
Proactive and positive attitude, with effective problem-solving capabilities.
Competency in Microsoft 365 tools, SharePoint, Teams, Power Apps, Workflow tools.
Proven ability to lead and motivate others outside direct control, and to engage with varied stakeholders in a global organisation.
If you are a dynamic Change Manager with significant experience in transformation programmes and a proactive attitude, we would love to hear from you