Account Manager – Managed IT Services

Account Manager – Managed IT Services

Watford (Hybrid)

£35,000–£45,000 Basic + Uncapped Commission + Benefits

We’re working with a fast-growing, UK-based technology solutions provider that specialises in delivering modern, business-focused IT services. Their offering spans managed IT support, cyber security, cloud platforms, backup and continuity, infrastructure, networking, and strategic consultancy.

Known for combining technical expertise with a customer-first approach, the business partners with organisations across multiple sectors to drive digital transformation, improve resilience, and optimise IT performance.

Due to continued growth, they are looking to appoint an experienced Account Manager to take ownership of an established client base and support ongoing expansion.

The Role – Account Manager (Managed IT Services)

This position is ideal for a commercially driven Account Manager who enjoys developing client relationships and uncovering new opportunities within existing accounts.

You will be responsible for managing a portfolio of business customers, acting as a trusted advisor and ensuring services align with their evolving needs. Working closely with technical specialists, you’ll help deliver tailored solutions across managed services, cloud, cyber security, and infrastructure.

Key Responsibilities

Manage and nurture relationships across an existing portfolio of clients
Identify and develop upsell and cross-sell opportunities across IT services and solutions
Conduct regular service and account reviews to ensure high levels of satisfaction and retention
Act as the primary point of contact, delivering a proactive and seamless client experience
Collaborate with internal teams to design and deliver effective, value-led solutions
Contribute to revenue growth through strategic account developmentWhat We’re Looking For

Proven experience in an Account Management role within IT services, MSP, or technology solutions
Strong understanding of managed IT, cloud platforms, and cyber security services
Commercially aware with a track record of growing accounts and generating revenue
Excellent communication and stakeholder management skills
Ability to manage multiple accounts in a structured and strategic way
Self-motivated with a proactive, results-oriented mindsetWhat’s On Offer

£35,000–£45,000 basic salary
Uncapped commission structure
Hybrid working model (Watford-based)
Clear progression opportunities within a high-growth organisation
Supportive, collaborative team culture
Competitive benefits packageIf you’re interested email Kylie on or call (phone number removed)