Case Handler Assistant

Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files.

You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence.

This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment.

About the Role

The hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.

What You'll Be Doing

Support the end-to-end management of client case files, ensuring accuracy, compliance, and timely progression
Act as a key point of contact for client queries, providing updates and resolving issues where possible
Maintain accurate case records and documentation in line with company procedures
Monitor case progress and escalate issues appropriately
Support the delivery of KPIs and SLAs across the team
Provide administrative support including data entry, reporting, and correspondence
Build and maintain strong relationships with clients, partners, and internal teams
Identify opportunities for process improvements and enhanced customer experience
Ensure full compliance with data protection, quality, and security standards
Participate in team meetings and contribute to continuous improvement initiativesWhat We're Looking For

Previous experience in an administrative or client support role
Confident computer skills, especially with Microsoft Office and CRM/database systems
Strong numeracy, accuracy, and attention to detail
Excellent written and verbal communication skills
A calm, patient, and empathetic approach when dealing with clients
Someone who can manage their workload independently and meet deadlines
Minimum GCSEs (or equivalent) in English and Maths; further qualifications a bonusWhat's in It for You

Quarterly team-based commission
Comprehensive training and development opportunities
Supportive, friendly, and cooperative team culture
Excellent benefits package including Life Insurance, Private Healthcare, 6.5% pension contributions, employee discounts, and free counselling
33 days' annual leave (including bank holidays)
The chance to grow your career within a respected and expanding professional services businessIf you're looking to take the next step in your administrative career within a professional services environment and you value accuracy, structure, and client service, we'd love to hear from you.

Apply today by submitting your CV