Location: London, EC1N 8JS – Hybrid Working
Contract Type: Full Time Permanent 37.5hrs per week
Salary Banding: £36,663 - £38,592
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting and alterations.
Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
Provide advice to customers, Local Housing Managers, and internal teams.
Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
Attend and occasionally chair residents' meetings and undertake sub-letting breach investigations.About You
Strong communication and customer service skills with a proactive, problem-solving approach.
Good attention to detail and ability to interpret legal and financial information.
Knowledge of homeownership services, legislation, and best practice.
Confident using IT systems, including Word and Excel.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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Salary description
£36663.00 - £38592.00 per year