Case Administrator

Mainly remote - with occasional office attendance
Fixed term contract until the end of April 2027
Monday to Friday - 36.25hrs
£33,237pa
Our client, an organisation based in Lutterworth, are seeking a highly skilled administrator who has worked within a Professional Conduct department previously. The successful candidate will be supporting in the timely, effective and lawful processing of complaints - please only apply if you have relevant experience.
The key responsibilities of a Case Processor:
* Providing administrative support to agreed standards and deadlines and in particular with regard to complaints from initial panel stages to the hearing and post hearing stages
* Communicating both verbaly and in writing with parties to a complaint to keep them informed of the progress of the case
* Managing and owning a portfolio of cases
* Assisting in the arrangement, facilitiation, support and servicing of panel meetings
The minimum requirements of a Case Processor:
* Proven experiences as a case worker or similar
* Experience working in a fast paced and demanding role overseeing a high volume of caseloads
* Knowledge of the Professional Conduct Procedures and Ethical Frameworks
* Excellent communication and listening skills, proactive and enthusiastic
* Can maintain relationships with people at all levels
* Excellent planning and organisational skills
* Experience with word, excel, outlook, databases etc
* Good interpersonal skills
Benefits of working as a Case Processor:
* Company pension
* Flexible working
* Remote / hybrid working
* 25 days annual leave + bank hols
* 15 different types of leave
* Corporate yoga service
* Free parking
* Health cash plan
Interested?
Please apply below.
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