This full‑time role (37.5 hours per week) is based in Howden, East ridings of Yorkshire, Northampton, or Croxley Park in Watford, with travel to other sites required on an ad hoc basis, including occasional overnight stays.
What you’ll be doing
- Lead, develop and support a team of EPOS systems specialists to deliver high-quality EPOS and point-of-sale support across the estate.
- Analyse trading and depot requirements, designing robust EPOS solutions and integrations that support end-to-end point-of-sale operations.
- Own the configuration and ongoing evolution of our EPOS and depot point-of-sale platforms (predominantly K8 by Klipboard), ensuring stability, security and scalability.
- Drive continuous improvement by identifying opportunities to enhance, automate and optimise EPOS processes, incident resolution and system change delivery.
- In addition to system ownership, the EPOS Systems Lead is responsible for building strong, effective relationships with operational stakeholders, depot users, and external technology partners to ensure EPOS platforms are well understood, well adopted, and consistently supported.
- The role requires strong people leadership capability to guide, develop, and motivate a specialist EPOS systems team, while effectively managing competing priorities in a fast‑paced trading environment.
What we need from you
- 5–7 years’ hands-on experience supporting, configuring and enhancing enterprise EPOS systems in a live trading environment (ideally K8).
- Proven people leadership experience, including guiding team performance, development and delivery in a fast-paced operational environment.
- Strong understanding of end-to-end point-of-sale processes (transactions, payments, pricing) and integrating EPOS with ERP, finance, inventory and payment platforms.
- Excellent problem-solving and stakeholder communication skills, with the ability to balance BAU stability and structured change.
- Proven experience of leading, developing, and managing a technical systems team, including setting direction, managing performance, supporting development, and ensuring delivery in a fast‑paced operational environment.
- Strong understanding of end‑to‑end trading and point‑of‑sale processes, including transaction flow, payments, pricing, and downstream system impacts.
- Experience of integrating EPOS platforms with other enterprise systems, such as ERP (e.g. SAP), inventory, finance, and payment platforms and hardware.
- Proven track record of supporting business‑critical trading operations, including peak trading periods, high‑volume transaction processing, and operational continuity.
- Demonstrable experience delivering EPOS system change, enhancement, and ongoing support, balancing BAU stability with structured improvement.
- Experience supporting end users and managing service requests and incidents through to resolution, including coordination across technical teams and third‑party vendors.
What we can offer you:
Competitive salary and annual company bonus
Company car or car allowance
Private medical insurance
Excellent pension scheme (company contribution of up to 12%)
25 days holiday + bank holidays with the option to buy additional days
Free lunch at our onsite canteen (Howden site only)
Staff Discount
Employee Assistance Programme
Exceptional Reward and Recognition events
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
How to apply
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you
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Salary description
£0.00 - £0.00 per year