Head of Retail Operations

Head of Retail Operations | Telecoms Retailer | £65-80,000+ basic plus package

Zachary Daniels is currently looking to recruit a Head of Retail Operations for a dynamic telecom retailer who have plans to increase their retail foot print across the UK via growth and acquisitions.

This is an exciting opportunity to join a rapidly changing business with high investment in a role, which will require you to lead various stores across your geographical patch, delivering a strong financial performance and exceptional levels of customer service across the board.

We want a strong leader from telco who knows how to develop teams to be successful in sales and service. You will have strong industry experience and be able to apply this to your teams and the wider business.

As our new Head of Retail Operations, culture fit is extremely important to our client's business. Successful candidates must have a forward thinking and dynamic leadership style with outgoing and upbeat personality that would be able engage a large number of colleagues across the area.

We are seeking a proven Regional Manager, Area Manager or Head of Retail Ops who has demonstrable experience in telecoms. Service and sales will be second nature to you and the ability to build high performing teams will be something you have done time and time again.

The Role:

As the Head of Retail Operations, you will lead your stores in all areas of service excellence, deliver KPI's in line with the business objectives and ensure you are leading and motivating your teams to deliver across your area.

Be willing and excited to structure a growing business
Drive sales and use specific contract and airtime knowledge when training teams
Creating a positive and engaging working environment within your sites
High standards in all key areas
Setting clear expectations in service, standards and operations
Managing profit and loss, budgets, sales forecasting and various other key performance indicatorsAs our client grows, so will your role - this is a fantastic opportunity to get involved now and shape the future of this business.

Dependent upon your current level of experience the salary range is between £65-80,000 plus car, bonuses and a great employee benefits package.

BBBH36117