At En Route, we elevate the onboard experience for airlines worldwide. Since 2002, we’ve grown into a leading global specialist in passenger solutions, supply chain services, and innovative onboard products - bringing creativity and reliability to some of the world’s best‑known airlines.
With teams in the UK, USA, UAE, and Australia, we combine global reach with local insight. We deliver smart, scalable solutions across product development, packaging, sourcing, and end‑to‑end logistics, supporting a fast‑moving industry with confidence and care. As part of dnata’s global family, we have the backing of one of aviation’s most respected brands, giving us the stability and scale to continue innovating while staying focused on exceptional onboard solutions.
What sets us apart is our people - curious, collaborative, and always looking for better ways to deliver for our customers. Working here means shaping the future of onboard hospitality, partnering with global airlines, and seeing the impact of your work take flight.
Job Purpose:
We’re looking for a proactive 3PL Warehouse Coordinator to support the day‑to‑day operations of En Route’s third‑party warehouse network across the UK and Europe. Reporting to the Warehouse Lead, this role plays a key part in keeping our warehouse operations running smoothly - ensuring stock accuracy, SLA performance, and strong collaboration with our 3PL partners.
You’ll be a central operational contact for external warehouse providers, helping monitor daily activity, investigate issues, and ensure data flows accurately between warehouses and our ERP system. If you enjoy working across teams, solving operational problems, and keeping things on track in a fast‑paced supply chain environment, this role could be a great fit.
What you’ll be doing:
3PL Warehouse Operations
- Support daily operations across assigned third‑party warehouses in line with agreed processes.
- Act as a first point of contact for routine operational queries from warehouse partners.
- Monitor daily warehouse activity, including receipts, dispatches, returns, and inventory adjustments.
- Identify service issues, delays, or process deviations and escalate where needed.
- Support investigations and corrective actions to resolve operational issues.
SLA Monitoring & Performance
- Track warehouse performance against agreed SLAs.
- Log, monitor, and follow up on operational issues to completion.
- Highlight recurring issues or risks and escalate to the Warehouse Lead.
- Support preparation of performance data for reviews and reporting.
Stock Control & Inventory Accuracy
- Monitor stock movements to ensure accurate and timely ERP transactions.
- Support stock reconciliations, discrepancy investigations, and data validation.
- Assist with remote cycle counts and support physical counts when required.
- Ensure damages, losses, or discrepancies are recorded and communicated correctly.
Logistics & Fulfilment Support
- Support inbound and outbound movements with suppliers, carriers, and 3PLs.
- Help ensure customer orders are picked, packed, and dispatched accurately and on time.
- Investigate delivery issues, shortages, or damages and support resolution.
- Validate shipping documentation such as packing lists and delivery paperwork.
Cross‑functional Collaboration
- Work closely with Supply Planning, Customer Service, Logistics, and Finance teams.
- Provide timely updates on warehouse activity and operational issues.
- Support finance queries relating to inventory and stock transactions.
Reporting & Administration
- Maintain accurate records of issues, actions, and resolutions.
- Produce routine operational and stock movement reports.
- Support the upkeep of warehouse SOPs and operational documentation.
What we’re looking for:
Essential
- Experience in supply chain, warehouse operations, or stock control.
- Exposure to working with third‑party logistics providers (3PLs).
- Strong understanding of warehouse processes and inventory flows.
- Experience using ERP systems and managing stock transactions.
- Good Excel skills and a high level of data accuracy.
- Strong organisational skills and attention to detail.
- Confident communicator, comfortable working with internal teams and external partners.
- Ability to manage multiple tasks in a fast‑paced environment.
Desirable
- Degree‑level education or equivalent practical experience.
- Experience with Microsoft Business Central or a similar ERP system.
- Background in FMCG, food, or consumer goods supply chains.
- Basic understanding of import/export or international logistics.
We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know – we’re here to help!
Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion.
We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.