Element has an opportunity for a Customer Service Representative (m/w/d) for our lab in Hitchin.
Our Customer Service Representatives (CSRs) are the essential first point of contact for customer quote requests. Playing a vital part in keeping our sales engine running: handling pricing enquiries, responding to RFQs (Requests for Quotes), and working closely with sales colleagues to ensure our customers receive timely, accurate responses.
Fantastic communicators, our CSRs provide an essential link between our sales teams, customers and our operations colleagues.
Key to success as a CSR is the ability to establish a personal rapport with our customers. Confidently and proactively engaging with them by phone and email to ensure our quotes meet their needs.
Core Responsibilities
- Handle incoming requests for pricing and quotations quickly and accurately, ensuring a high level of service and responsiveness
- Work closely with sales and operations colleagues to deliver well-informed, customer-focused quotes
- Build rapport with customers through friendly, professional communication by phone and email
- Spot potential for additional services by asking thoughtful, customer-focused questions during conversations
- Proactively follow up on outstanding RFQs and requests to keep opportunities moving
- Ensure customer needs are fully understood and addressed, asking clarifying questions where needed
Skills
- Relevant technical knowledge; sales experience an advantage
- Skilled at explaining technical concepts to both specialist and non-specialist audiences
- Strong knowledge of quotation process (can be developed on the job)
- Bachelor’s degree preferred in engineering, science, business, or equivalent experience
- Proficient in MS Office
- Familiarity with CRM an advantage
- Strong communication skills
- Ability to build positive customer relationships
- Attention to detail
- Financial awareness
- Effective time management
- Familiarity with CRM tools
- Working knowledge of our products and services (or willingness to learn)