Sales & Commercial Director

Job Title: Sales & Commercial Director

Location: Newbury (Hybrid - with travel to clients and offices)

Salary: Competitive

Job Type: Full Time, Permanent

We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs.

We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great.

About the role:

We're seeking a Sales & Commercial Director to lead our revenue growth as we target £10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation.

Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality.

Key Responsibilities

Revenue Growth & Strategy

Drive revenue growth and strategy
Build a reliable sales pipeline
Develop strategic partnershipsAccount Management & Client Growth

Lead Account Management
Deliver regular QBRs
Promote upsell/cross-sell opportunities
Oversee technical training for new products
Maintain strong relationships with key clients
Establish client feedback systemsNew Business Development

Direct new business development and market planning
Manage new client acquisition efforts
Implement repeatable sales processes
Align sales and marketing for better results
Find new routes to marketCommercial Governance & Profitability

Manage pricing, commercial models, and margins
Ensure accurate proposals and service alignment
Protect against unprofitable engagements
Standardize contracts and commercial termsPre-Sales & Solution Alignment

Collaborate with Solutions Architect / Pre-Sales teams
Maintain structured deal review and approvalLeadership & Team Development

Lead and mentor Account Managers, Rev Ops, and Sales Admin
Build an accountable, high-performing commercial team
Introduce new working methods to support change
Strategically improve procedures, standards, and policies
Oversee technical training for new products
Monitor CRM usage
Foster a culture reflecting company values: Secure · Own · Improve · EnableVendor and Partner Management

Manage vendor relationships and strategies
Promote partner programs
Handle vendor escalations
Present innovative products and brands to clients
Support sales offers with Account Managers
Join client and vendor meetings with Account Managers and Commercial ManagerCross-Functional Collaboration

Ensure smooth transition from sales to delivery
Provide ongoing feedback between clients, sales, and operationsKey Performance Indicators (KPIs):

Revenue growth (new and existing clients)
Gross margin and deal profitability
Pipeline value and conversion rates
Client retention and account growth
Proposal accuracy and delivery success rate
Sales cycle efficiencyAbout you:

Essential

Proven experience in a senior sales or commercial leadership role within an MSP or IT services business
Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services
Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment
Manage complex, multi-stakeholder sales cycles
Strong commercial acumen with a focus on margin and profitabilityDesirable

Experience working with hospitality or high-end service sectors
Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes
Experience in scaling a business from £5M-£10M+Personal Attributes

Commercially astute and results-driven
Strategic thinker with strong execution capability
Confident, credible, and client-facing at senior level
Highly organised with attention to detail
Collaborative leader who can bridge sales and operations effectively
Passionate about delivering exceptional client experienceWhy join us:

Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector
Play a key role in shaping the next phase of growth
Work within a leadership team committed to delivering premium, "5-star" IT services
Opportunity to build and scale a high-performing commercial functionPlease Note

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role