Medical Secretary / Workflow Administrator
Long Eaton
Part-Time –OR Full time considered
We are looking for a dedicated, hard-working and detail-oriented individual to join our GP Practice team in a dual role as Medical Secretary / Workflow Administrator. This position plays an important role in supporting the clinical team with patient referrals, workflow management and general administrative support.
This is a great opportunity for someone who is highly organised, proactive and able to manage multiple tasks in a busy healthcare environment.
Key Responsibilities
Medical Secretarial Duties
* Producing, typing and sending referrals, letters and clinical reports to secondary care, private healthcare providers and community services
* Audio typing from the digital dictation system for GPs
* Handling enquiries from patients, staff and external medical professionals
* Monitoring the eRS (Electronic Referral System) worklist for advice and guidance responses, rejections and redirections
* Processing rejected referrals and responding to queries from patients and hospitals
* Coordinating with hospital departments to ensure urgent or missing results are followed up
* Completing medical examiner referrals and Coroner reports where required
* Receiving and responding to emails
Workflow & Administrative Duties
* Actioning and triaging letters within Workflow
* Scanning documents into Workflow and maintaining accurate records
* Updating patient records and adding relevant clinical codes
* Creating and maintaining Workflow templates
* Processing practice emails and linking them to patient records
* Highlighting safeguarding concerns and liaising with clinical and non-clinical safeguarding leads
* Supporting the clinical team with general administrative tasks
* Managing invoicing where required
Requirements
* Knowledge of medical terminology preferred
* Strong IT skills, including Microsoft Word and Excel
* Experience using electronic patient record systems (experience with SystmOne is desirable)
* Excellent organisation and attention to detail
* Ability to manage sensitive patient information confidentially
* Strong communication skills and the ability to work collaboratively within a healthcare team
* Ability to prioritise tasks and work effectively in a busy practice environment
This role would suit someone who is organised, efficient and committed to supporting high-quality patient care within a professional GP practice team
Salary description
£15.00 - £16.00 per hour