You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions.
Key Responsibilities
Deliver excellent customer service in person and by phone
Handle enquiries, orders, complaints, and ensure accurate processing and documentation
Coordinate customer orders, deliveries, schedules, and stock management
Oversee trade counter operations and ensure smooth daily running
Maintain accurate stock control and support purchasing processes
Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site)
Manage daily admin including tills, banking, and sales reporting
Produce and review sales and performance reports
Ensure full Health & Safety compliance across the branch
Oversee maintenance of premises, plant, and equipment
Manage staff wellbeing, attendance, holidays, and sickness
Act as the link between senior management and branch staff
Handle staff relations, including conflict resolution and disciplinary matters
The role may include occasional physical stock handling and requires flexibility with working hours.Requirements
Strong leadership and team management experience
Excellent customer service and organisational skills
Ability to work in a fast-paced operational environment
IT literate (Microsoft Office and internal systems)
Builders' merchant or retail management experience preferred
Forklift licence beneficial but not essentialBenefits
Salary: £45,000 per annum
22 days holiday + 8 bank holidays
Pension scheme
Private medical cover (employee, partner, and dependants)
Career progression opportunities Hours
Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4
If you are an experienced leader looking for a senior branch role, apply today
Salary description
£45000.00 - £45000.00 per year