Site Operations Manager

Site Operations Manager

Leeds | £45,000 + Bonus (up to £5,000)

Lead Operations. Drive Performance. Deliver in a Critical Environment.

We are recruiting for a Site Operations Manager to lead the delivery of Soft FM services within a fast-paced, highly regulated, 24/7 operational environment.

This is a hands-on leadership role, responsible for ensuring safe, efficient, and high-quality service delivery across a complex site. You will lead teams, manage performance, and work closely with key stakeholders to maintain operational excellence in a time-critical setting.

The Role

Lead the day-to-day delivery of site-based Soft FM operations

Ensure services are delivered safely, efficiently, and in line with performance standards

Manage workforce planning, resource allocation, and operational output

Champion a strong health & safety culture, ensuring full compliance at all times

Act as the key escalation point for operational issues and service delivery challenges

Build and maintain strong relationships with clients and on-site stakeholders

Monitor KPIs, budgets, and performance, driving improvements where required

Lead, coach, and develop teams to deliver consistently high standards

Respond to operational disruptions, ensuring continuity of service

Drive continuous improvement across service delivery, safety, and efficiency

About You

Proven experience in an operational leadership role within a fast-paced, regulated environment

Background in Soft FM, facilities management, or operational services within a critical environment

Strong leadership capability, with experience managing large or multi-functional teams

Experience operating within a 24/7, shift-based environment

Solid understanding of health & safety and compliance

Commercially aware, with experience managing performance, costs, and efficiency

Strong stakeholder management and communication skills

Calm, decisive, and solutions-focused under pressure

What’s on Offer

£45,000 base salary

Performance bonus up to £5,000

Opportunity to lead within a high-profile, operationally critical environment

A role with real impact on service delivery, safety, and performance

If you’re an operational leader who thrives in fast-paced, high-pressure environments and enjoys driving performance through people, process, and safety, we’d welcome a confidential conversation