About the candidate
You will have a natural, warm and engaging personality, with excellent attention to detail and the ability to remain calm under pressure. You will be confident communicating with guests and colleagues alike and take pride in delivering a seamless and memorable experience.
Previous experience in a similar role is desirable or experiencing working with customers face to face. Experience with OPERA would be advantageous, although full training will be provided. Due to the location, you must be able to drive and have access to your own transport.
Salary: £26,500 per annum + tip share
Hours: 40 hours per week (full-time) no split shifts either 7am to 4pm or 2pm to 11pm
Location: Woking
What you’ll do
Deliver a welcoming and seamless check-in and check-out experience
Manage incoming calls, including bookings and general enquiries
Promote facilities and services, maximising every opportunity
Build strong relationships with guests to encourage repeat visits
Process payments and reconcile transactions accurately
Handle guest feedback and complaints, ensuring appropriate follow-up
Maintain a strong understanding of all reception procedures
In quieter times support with serving and tidying of areas Benefits
Free parking
Free meals on duty
Access to a rewards platform offering discounts across retail, groceries, leisure and wellbeing
Company pension scheme
Generous holiday entitlement
Referral programme
Complimentary gym access
Supportive and friendly team environment If this sounds like your next opportunity, we’d love to hear from you — apply today
Salary description
£26500.00 - £26500.00 per year