Abri is a large housing provider who owns and manages more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality, safe, warm and sustainable home in a community where they can belong, grow and thrive.
Your new role
We're looking for a motivated and detail-oriented Insight Coordinator to join our team and play a key role in turning performance information into meaningful, actionable insights. This role is a twelve-month fixed term where you'll be responsible for liaising with senior stakeholders and delivering comprehensive performance insight and narrative reports to Executive and Board members. This role focusses on performance insight, reporting narrative, and stakeholder coordination. It is not a technical development, data engineering, or dashboard-building role. You'll be working across the business to draw together information from a number of sources, collating performance packs, written reports, presentations and relevant insight. This includes the delivery of performance benchmarking and the development, management and upkeep of solutions using Abri systems to showcase all performance and insight data / reports, so the business is insight-led.
This role sits in the Insight Team, which is a team of 20 insight specialists who provide performance management, forecasting, customer insight, business insight and research for Abri. You'll work closely with teams across Abri to ensure insights are clear, relevant, and aligned with business objectives. Your ability to communicate complex findings in a simple and engaging way will be essential, helping stakeholders understand what the insight is telling us and what actions to take as a result.We're looking for someone who has strong analytical and coordination skills, a keen eye for detail, and a proactive approach to problem-solving. Experience of working with senior stakeholders is vital for the delivery of this role, as is familiarity with reporting tools and data analysis. Just as important is a willingness to learn and grow in a fast-paced environment.
What you'll need to succeed
Key Responsibilities
Own, develop and manage performance processes, ensuring information is shared in a timely and appropriate format for internal and external stakeholders.
Deliver performance reporting and assurance for the Executive and the Board, clearly articulating how the business is performing against strategic objectives.
Coordinate and maintain Performance Governance and Quality Assurance Framework documentation, ensuring all measures have clear definitions, logic and ownership.
Ensure performance data and insight are fully triangulated, accurate and consistently applied across the business.
Develop, manage and maintain insight and reporting solutions using Abri systems (or equivalent), ensuring the organisation is insight‑led.
Share performance and insight transparently across the business via SharePoint or other appropriate platforms.
Lead end‑to‑end performance benchmarking activity, sourcing data from within and outside the housing sector.
Coordinate benchmarking submissions and analysis, providing clear recommendations to support continuous improvement.
Challenge existing performance processes where data accuracy or quality is at risk, working collaboratively to implement fit‑for‑purpose alternatives.
Champion the value of performance and insight across all teams and levels, supporting the delivery of strategic and operational priorities.
Coordinate task management and administrative processes for the Insight Team, identifying opportunities to improve ways of working.
Undertake any other duties appropriate to the role.Knowledge, Skills and Experience
We are looking for someone who can demonstrate:
Strong interpersonal, networking and negotiation skills, with the ability to build trusted relationships and influence stakeholders up to Director level.
Excellent attention to detail, with the ability to identify issues or inconsistencies in data and follow them through to resolution.
The ability to present complex data and information clearly and simply for a variety of audiences, including external stakeholders.
Well‑developed analytical and decision‑making skills, combined with intellectual curiosity, honesty and effective communication (written and verbal).
A proactive, solutions‑focused approach, with the confidence to challenge constructively and present clear recommendations.
Exceptional organisational and prioritisation skills, with the ability to work independently to meet tight deadlines.
A passion for making insight accessible, trusted and central to corporate and strategic decision‑making.
Proven experience coordinating multiple projects and tasks within a multi‑skilled team.
Demonstrable experience working with performance, insight and data to drive business improvement.
A positive, motivated team‑player with a strong commitment to excellent customer service.
A clear commitment to and demonstration of our values and behaviours.What you'll get in return
£36,000 per year salary DOE
Hybrid Working Model - 3 days a week on site.
28 days holiday + BH. (plus option to buy or sell 5 days holiday)
Plus many more... Available upon request
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£30000.00 - £36000.00 per year