Remote Nordic Language Speaking Customer Service Representative (Maternity Cover)
Location: Working from Home, Laptop will be provided.
Department: Customer Service – Vision
Contract Options: 12 Month Agency Assignment
Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements.
Pay Rate: £12.87 per hour
Reports to: Customer Service Team Leader
Job Description
Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team.
This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements.
The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible.
Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work.
Key Responsibilities
- Process customer orders, enquiries, and complaints via telephone and email.
- Manage inbound and outbound customer communications effectively.
- Maintain SLA performance and contribute to EMEA KPI targets.
- Log and manage customer interactions accurately using CRM systems.
- Manage manual processes for failed EDI and eCommerce orders.
- Support automation initiatives and process improvements across systems.
- Handle credit and debit note processing and account amendments.
- Manage returns and recall processes in line with procedures.
- Build strong relationships with customers and internal stakeholders.
- Support commercial, sales, and marketing teams with customer insights and service delivery.
- Contribute to continuous improvement and business initiatives.
About You
You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.
Essential Skills & Experience:
- Experience in a customer service role (telephone-based preferred).
- Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well.
- Strong communication skills, both written and verbal.
- Customer-first mindset with a proactive approach to problem solving.
- Ability to work under pressure in a fast-paced environment.
- Strong organisational, numerical, and administrative skills.
- Good IT skills and experience with data entry and CRM systems.
- Team-oriented with a positive, collaborative approach.
Desirable:
- Knowledge of SAP systems.
- Proficiency in Microsoft Office.
- Additional EMEA language skills.
- Experience or knowledge of the Eye Care Profession (ECP).
Why Join Us?
At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.
Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally.
**Please note as part of screening, you will be required to undertake a written and vocal language assessment**
Interested?
If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you.
Please note:
- This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.