Customer Insight Lead
£70,000-£90,000 + Bonus
Greater Manchester (Hybrid – 2x Days a Week in Office)
THE COMPANY
A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business is backed by a global financial services group and continues to operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core.
THE ROLE
Reporting into the Director of Customer Insight, this is a senior individual contributor role acting as the strategic glue across Analytics, BI, and Insight.
- Define and drive the customer insight strategy and frameworks
- Bridge data, tech, and business teams to ensure insight drives decisions
- Partner with Marketing, Product, and Data Science
- Champion a customer-first mindset across the organisation
- Deliver hands-on analysis and insight to influence outcomes
- Support self-serve BI and scalable insight delivery
- Contribute to predictive and advanced analytics initiatives
Split: 50% strategy / 50% hands-on delivery
YOUR SKILLS & EXPERIENCE
- Strong SQL
- Python experience is strongly preferred
- Proven ability to turn data into clear, actionable insight
- Experience with predictive / advanced analytics or modelling frameworks
- Background in large, complex organisations (FS&I a plus)
- Strong stakeholder management with a focus on driving impact
- Comfortable operating across both strategy and delivery
THE BENEFITS
- £70,000 – £90,000
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.