Job Specification
VTC Coordinator
Experience
- Competent in using a range of IT/Desktop systems
- Customer service in person and on the telephone
- Good communication skills
- Logistical, record keeping or stocktaking experience advantageous
- First line support experience advantageous
Core tasking
- To provide physical face to face specialist technical support to deliver the management of all aspects of conferencing and video services across the Naval estate.
- To fully manage all booking of conference, meeting rooms and VTC facilities to ensure that maximum and efficient use is made in line with Navy Command direction.
- To provide management of the complex service (including hardware) delivered to MoD across all relevant conferencing equipment and services.
- Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centre.
- To provide out of hours technical assistance to scheduled video conferences and on-call support for urgent operational video conference requirements.
- Full asset management, training delivery, first line support and all associated activities surrounding the Royal Navy’s ROSA allocation. This includes processing requests and raising for internal approval.
- Physical control of demand, management, issue and return of all MOD managed portable devices within Navy Command.
- Provide recording and management functions for all Navy Command mobile device transactions including but not limited to mobile phones, and sim cards on SharePoint to ensure that all custodians and locations are maintained.
- Preparation of new and second use mobile assets (including but not limited to Laptops, Tablets and Mobile Phones for re-issue and to provide initial introductory guidance and support across all devices issued.
Additional Tasking
- To provide face to face technical support and troubleshooting for all mobile working solutions as a first point of contact and resolve in line with policy and guidance. Additionally, to advise users advice of next steps if a problem cannot be resolved and further support is required.
- Provide resilience for higher level budgetary approver to ensure continued service across Navy. Provide higher level budgetary approval for all mobile devices in line with Navy Digital policy and guidance.
- To provide 1st line technical support for Defence Gateway to Navy Command through a ticketing system as a first point of contact and resolve in line with policy and guidance. Additionally, to provide users advice of next steps if a problem cannot be resolved and further support is required.
Role specifics
- Start date – ASAP
- Contract - Permanent.
- Candidate will need to be eligible to go forward for security clearance
- Rate – dependent on experience and interview
- Base Location – Whale Island, Portsmouth
Contact Details
- Demi-Leigh Saunders
Demileigh.saunders@carbon60global.com