PAID Ecommerce & Digital Assistant - (Undergrad Placement Year) Hayley Menzies
Hayley Menzies is an independent British fashion brand known for its signature knitwear, eclectic prints, and a distinct “refined rebel” spirit. Designed in London and inspired by a global, nomadic aesthetic, the brand blends craftsmanship with a modern, effortless attitude.
We are looking for an E-commerce & Digital Assistant (Undergraduate Placement Year) to join the Hayley Menzies team. This is a hands-on role within a growing independent fashion brand, supporting across e-commerce, digital marketing and content. You’ll work closely with the team on day-to-day trading, product launches and campaign execution, gaining real experience across both the creative and commercial sides of the business.
The Role
You will support the running of the e-commerce business and wider digital function, working closely with the Head of E-commerce & Digital, Customer Care, and Marketing teams.
Key Responsibilities
E-commerce
*Product uploads and catalogue management on Shopify
*Image and product data accuracy checks
*Homepage and site updates
*Supporting product launches and drop days
Customer Care
*Managing first-response customer enquiries via Zendesk
*Handling day-to-day queries (delivery, returns, sizing)
*Supporting returns and exchanges
*Escalating sensitive or complex issues
CRM & Email
*Building and scheduling emails in Klaviyo
*Supporting updates to automated flows
*Uploading and organising campaign assets
Content & Marketing Support
*Assisting with in-house content shoots (styling, preparation, logistics)
*Supporting influencer gifting and tracking
*Managing digital assets and imagery across platforms
General Digital Support
*Affiliate link creation and uploads (e.g. AWIN / LTK)
*Supporting reporting and data organisation
*Ensuring smooth day-to-day digital operations
What We’re Looking For
*Highly organised with strong attention to detail
*Digitally confident and quick to learn new systems
*Clear and professional written communication
*A proactive mindset - someone who takes ownership
*Calm, methodical approach to tasks and deadlines
*Genuine interest in fashion, styling, and brand
Preferred Background
*Degree or current study in Fashion Business, Marketing, Business, or similar
*Previous internship, retail, or customer-facing experience is a plus
*Any exposure to e-commerce platforms is beneficial but not essential
What You’ll Gain
*Hands-on experience across all areas of a growing fashion brand
*Direct exposure to e-commerce, digital marketing, and customer experience
*Real responsibility from day one
*Opportunity to develop into a full-time role
Details
Based in our Notting Hill studio (office-based)
*National Minimum Wage
*Clothing allowance every quarter of £300
*Internship/Year in Industry with potential to extend
*Start date: ASAP
To apply, please send your CV and a short note on why this role appeals to you. Emma@hayleymenzies.com hayley@hayleymenzies.com