Location: Primarily remote, adhoc travel to Essex (approximately once a month)
Contract Type: 12-Month Fixed Term Contract (FTC), with a view to go permanent
Employer: Amber Labs – Digital Consultancy
Clearance: Active SC Clearance preferred, but SC Eligibility accepted
Start Date: Immediate
About Amber Labs
Amber Labs is a forward-thinking digital consultancy delivering innovative cloud, data, and DevOps solutions across the UK public sector. We specialise in helping organisations achieve digital transformation at pace while maintaining the highest security and governance standards.
Role Overview
We are seeking an experienced Technical Specialist – Microsoft Dynamics CRM to support the review, enhancement, and ongoing development of an existing CRM platform.
This role will play a key part in assessing the current solution, shaping technical designs, and delivering improvements aligned to evolving business needs. You will work closely with Business Analysts, stakeholders, and support teams to ensure solutions are robust, scalable, and maintainable.
Key Responsibilities
Review the current Microsoft Dynamics 365 CRM solution, identifying:
- Immediate upgrade or improvement opportunities
- Technical risks and areas for optimisation
- Collaborate with Business Analysts and stakeholders to:
- Refine and support business requirements
- Provide technical input during discovery and design phases
- Produce technical designs and solution approaches aligned to best practice
Deliver hands-on development and configuration within Dynamics CRM, including:
- Customisations, workflows, and plugins
- Enhancements and defect resolution
Support testing phases (system testing & UAT):
- Troubleshoot and resolve defects
- Ensure solutions meet both business and technical requirements
- Perform data cleansing and bulk data uploads, ensuring data quality and integrity
- Provide knowledge transfer and basic awareness sessions to support teams
- Ensure all solutions are well-documented, maintainable, and aligned to long-term strategy
Essential
- Strong hands-on experience with Microsoft Dynamics 365 / Dynamics CRM
- Proven experience as a technical developer and solution designer
- Experience delivering end-to-end CRM enhancements and changes
- Ability to translate business requirements into technical solutions
- Strong stakeholder engagement skills across technical and non-technical audiences
Apply Now and help shape the future of UK digital services with Amber Labs.