Aftercare Coordinator
Main Contractor - Building Sector
Office: Leeds Area
As part of this Contractors continued customer focused offering, they are looking to strengthen their team in Leeds with the appointment of an 'Aftercare Coordinator'. The role, will play a pivotal part in their commitment to ensuring a positive experience for both their clients and end users, following project completion, ensuring a smooth handover and aftercare process is delivered across the business.
As Aftercare Coordinator, you will act as a central point of contact for all aftercare queries coordinating responses between project teams, internal departments and clients, to ensure issues are resolved efficiently.
Job Role:
- Provide efficient and effective co-ordination of the Aftercare function across the Group.
- Log and track defects on Aftercare software.
- Co-ordinate workload of existing Regional Aftercare Managers.
- Build and maintain relationships with clients, end users and key subcontractors.
- Ensure Aftercare department fully implements and complies with company policies and procedures.
- Monitor and track defects periods for projects and assist in co-ordinating defects response at end of rectification periods.
- Ensure defects notifications are addressed within timescales specified in project contractual documentation.
- Inconjunction with Regional Aftercare Managers, Identify type and priority of defect to categorise response time.
For more information, please apply or contact Adam Parker at Build Search.
07557 685 955 or adam.parker@buildsearch.co.uk