Office Administrator
Contract until end of 2026
Whiteley / Hybrid
£17.50 per hour PAYE
About the Role
We are looking for an Office Administrator to join our Wealth Business Services team, providing high‑quality administrative and operational support across the business. This role plays a key part in ensuring work is completed accurately, within agreed guidelines. While maintaining a strong focus on excellent client outcomes.
You will take ownership of a range of administrative and technical tasks, support colleagues across the team, and contribute to continuous improvement of processes to minimise risk and enhance customer experience.
Key Responsibilities
Administrative & Operational Support
- Respond to enquiries from other business areas in a polite, professional and customer‑focused manner
- Investigate, resolve or appropriately refer queries, ensuring accurate and timely outcomes
- Produce accurate reports, returns and written responses in line with internal guidelines and regulatory timescales
- Complete data analysis, calculations and data entry tasks accurately
- Draft and issue client correspondence and letters clearly and professionally
- Support ad‑hoc project work and additional tasks as required, with guidance provided
Teamwork & Collaboration
- Provide general administrative support across the team
- Assist and support colleagues with queries and workload where required
- Share knowledge and offer guidance on more complex tasks
- Support training and cross‑training of new and existing team members
- Remain flexible and willing to move between teams to support business needs
Skills, Knowledge & Experience
Essential
- Strong administrative experience within an office‑based environment
- Excellent written and verbal communication skills with a strong customer focus
- Highly organised, with the ability to manage changing priorities and tight deadlines
- Computer literate and confident working with data
- Able to work independently and collaboratively within a team
- Flexible, adaptable and a quick learner
Desirable
- Financial services or regulated environment experience
- Knowledge of investment products or financial markets
What We Offer
- A collaborative and supportive team environment
- Hybrid working following the initial training period
- Opportunities to gain experience within a regulated financial services environment