The FM team is a small team of 8 encompassing a wide range of services across the business, including but not limited to, FOH, helpdesk, maintenance, cleaning, archiving, contract management, accreditations, H&S advisory, sustainability, space planning, moves/changes and fit outs. A busy team who are integral to creating environments that not only support, but enhance, the well-being of employees.
This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal.
Main Responsibilities
A proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the FM team in service delivery to the business. Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure.
- Working in alignment with FOH colleagues to provide a warm courteous welcome to all visitors.
- Understand and anticipate client needs, ensuring that expectations are met, and where possible, exceeded.
- Manage all incoming telephone calls/enquiries and redirect them to the appropriate business group.
- Main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times.
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
- Responsible for liaising with business groups ensuring all meeting requirements are captured including room layout, AV, and hospitality. Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT.
- Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly.
- Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions.
- Work with hospitality to collate monthly service reports outlining meeting room usage and associated recharges.
- Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency.
- Arranging taxis and couriers, coordinating deliveries, and collections.
- Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency.
- Support the remaining facilities team providing administrative support as per business requirement daily.
About you
- Experience in a busy corporate Front of House role.
- Experience in a professional services environment.
- Ability to demonstrate agility in a fast-paced environment.
- Excellent organisational and time management skills to handle the multi-faceted nature of the role.
- Proactive with an ability to solve problems quickly and effectively.
- Excellent communications skills, proactive approach to work and be able to deal with people at all levels, with tact and diplomacy.
- Ability to multitask with impeccable attention to detail.
- Reliable and flexible team player.