Gecko Travel Recruitment are working with a modern independent retail travel agency who combine classic travel sales with dynamic packaging and tailor-made holiday design, they are looking for a Branch Manager to lead their store and drive both commercial performance and customer experience.
The Role:
As Branch Manager, you will be responsible for leading the store's sales performance, managing and developing the retail team, and ensuring the branch delivers excellent customer service and strong commercial results while also promoting a modern travel retail approach that combines package holidays with bespoke, dynamically packaged itineraries built using flights, hotels, and supplier partnerships. You will lead the team in delivering expert travel advice, improving conversion, and building long-term customer loyalty, while ensuring the branch operates efficiently and in line with company standards.
You Will Have:
• Significant experience in a retail travel agency environment (minimum 3 years)
• Minimum 12 months management or senior leadership experience in retail travel
• Strong track record of delivering sales and achieving targets
• Experience managing or mentoring a sales team
• Experience selling a range of travel products including cruise, luxury, and tailor-made holidays
• Understanding or experience of dynamic packaging and multi-component holiday creation
• Strong commercial awareness and focus on profitability
• Excellent customer relationship management skills
• Strong leadership and team motivation ability
• Excellent organisational skills with the ability to manage operational responsibilities
• Full UK driving licence
Additional Info:
• Salary circa £30,000 plus uncapped commission (OTE £38-42,000)
• Full-time role - 5 days per week including Saturdays (store closed Sundays except peak periods)
• 30 days annual leave including bank holidays
• Birthday day off
• Flexible rota patterns
• Travel discounts and familiarisation trips
• Opportunity to help shape and grow a brand-new retail store
This is a key leadership role within a growing travel business, combining traditional travel sales with modern tailor-made and dynamically packaged holidays
Apply with your CV quoting GTR1868.
Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, thank you for applying and please keep an eye on our website for future opportunities
Salary description
£30000.00 - £30000.00 per year