Hours: 41.5 hours (Includes weekend availability)
I'm partnering with a beautiful hotel to find a Front of House Manager (maternity cover), a position that sits right at the heart of the guest experience.
This establishment is known for its charm, atmosphere, and ability to host everything from memorable stays to weddings, events, and corporate gatherings. It’s a fast paced, high-touch environment where no two days look the same, and that’s exactly the appeal.
This isn’t just about running reception. It’s about owning the rhythm of the hotel.
The Role
You’ll be the driving force behind the day to day operation, ensuring everything runs smoothly across departments. From leading shifts to overseeing events and handling the unexpected, you’ll be the person who keeps everything moving, calmly, confidently, and with a solutions focused mindset.
You’ll work closely with housekeeping, maintenance, and duty management teams, playing a key role in maintaining standards across the entire property, including newer areas and ongoing developments.
Key responsibilities include:
* Leading shifts and overseeing the smooth running of daily operations
* Acting as Duty Manager, taking ownership of the hotel during your shift
* Managing events and functions, ensuring flawless delivery
* Handling guest queries, feedback, and complaints with professionalism and care
* Coordinating with housekeeping and maintenance to resolve issues quickly and effectively
* Managing staffing levels in line with business needs and budgets
* Ensuring financial procedures and cash handling processes are followed accurately
* Supporting wider teams and stepping in where needed to maintain standards
* Acting as a role model, setting the tone for service, teamwork, and accountability
About You
You’re someone who thrives in a hands on environment and naturally takes ownership.
You’ll likely bring:
* Proven experience in a hotel or hospitality management role
* A calm, solutions led approach under pressure
* Strong commercial awareness, with the ability to spot opportunities to drive revenue
* A genuine passion for delivering standout guest experiences
* Confidence working across multiple departments and leading from the front
* A personable, engaging style, someone people enjoy working with and for
What’s in it for you?
This is a chance to step into a well established property within a growing and ambitious group that genuinely invests in its people.
You can expect:
* A competitive salary
* Excellent employee discounts across food, beverage, and accommodation
* Access to a wide ranging benefit platform (retail, gym, cinema and more)
* Salary sacrifice schemes (including pension & cycle to work )
* Recognition programmes, including Employee of the Month and annual awards
* Long service rewards and team events
* 24/7 wellbeing support and virtual GP access
The Culture
This is a team that genuinely lives its values:
* Supporting each other and working as one
* Delivering consistently high standards
* Taking pride in what they do
* And creating an environment where people enjoy coming to work
If you’re looking for a role where you can take real ownership, make an impact, and be part of a great team and culture... then look no further, this opportunity is one worth exploring
Salary description
£33000.00 - £35000.00 per year