Helpdesk Administrator

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London

Main Responsibilities:

Accurately input overdue jobs and completed tasks into relevant systems.
Ensure records are updated with completion details.
Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
Reach out to tenants via phone and email to schedule and confirm repair appointments.
Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
Handle repair requests and log them into the appropriate systems.
Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
Record updates and maintain accurate reports on ongoing repairs.
Organise and respond to incoming emails related to repairs and maintenance inquiries.
Deal with Public Buildings, fire stations, libraries, schools, day centres
Be able to take the instruction from client and process job on the system and get the job out
Deal with incoming emails, phone calls from clients/sites
Processing of daily timesheets and holiday forms
Running reports from the system
Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.Experience Required:

Experience in working in a responsive repair's environment.
Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
Experience in coordinating and following up on work programmes.
Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills