Meaningful work—with flexibility built in.
Looking for a role where your organisation skills genuinely help people - and where your working hours aren’t completely rigid?
At London Cremation Company, we’re proud to support families with care, compassion and professionalism. We’re now hiring an Administrator / Memorials Advisor at our St Marylebone site - offering a rare combination of structured, purposeful work and flexibility for the right person.
The Administrator / Memorials Advisor role
You’ll play a key role in ensuring every service runs smoothly - supporting families, managing administration, and helping create meaningful memorials.
This is a front-facing, highly trusted position, where attention to detail and empathy go hand in hand.
What you’ll be doing
Act as a first point of contact for families, visitors and professional partners
Prepare and manage cremation documentation with precision and care
Maintain statutory registers and ensure full compliance
Co-ordinate the daily cremation diary and appointments
Support families with memorial enquiries and arrangements
Organise and conduct memorial meetings
Liaise with Funeral Directors, officiants and suppliers
Handle queries and resolve concerns calmly and professionally
Process payments and maintain accurate financial records
Monitor memorial renewals and communicate with families
You may also support chapel services and interments - ensuring each service is delivered with dignity and respect.
What makes this opportunity stand out
Flexibility on working hours (while maintaining a 5-day week)
A role with real purpose - supporting families at important moments
A professional, supportive team environment
Variety in your day - no two situations are the same
What you’ll bring
Strong administration and organisational skills
Excellent communication and interpersonal ability
A calm, compassionate approach when dealing with sensitive situations
Confidence working in a busy, structured environment
High attention to detail and accuracy
Good IT skills (Word, Excel, Outlook)
A proactive, team-focused mindset
Previous experience in a bereavement or memorial setting is helpful, but not essential.
What you’ll get in return
26 days holiday + public holidays
Occupational sick pay
Life assurance & income protection insurance
Salary sacrifice pension scheme
Employee Assistance Programme (confidential support when you need it)
Digital health & wellbeing tools
Retail discounts & financial wellbeing support
Ongoing learning and development opportunities
Uniform & PPE provided
Free and discounted cremation benefits for family
About us
The London Cremation Company has been serving communities since 1900 and continues to set standards in compassionate, personalised cremation services across London and the South East.
Apply now
If you’re looking for a role that combines purpose, professionalism and flexibility, we’d love to hear from you
Salary description
£26000.00 - £29245.00 per year