Administrator / Memorials Advisor

Administrator / Memorials Advisor | Golders Green, London | Up to £29,245 (DOE)

A role where compassion meets organisation—and every detail matters.

At London Cremation Company, we support families through some of the most important and difficult moments of their lives. Every conversation, every document, every interaction matters.

We’re looking for a calm, organised and people-focused Administrator / Memorials Advisor to join our Golders Green team—someone who can deliver exceptional service while keeping complex processes running smoothly behind the scenes.

What you’ll be doing

This is a varied, front-facing role where no two days are quite the same. You’ll be at the centre of operations—supporting families, managing administration, and helping create lasting memorials.

Be the first point of contact for families, visitors and partners
Manage cremation paperwork and ensure all documentation is accurate and compliant
Maintain registers and statutory records to the highest standard
Co-ordinate the daily cremation diary and appointments
Support families with memorial options, including arranging and leading meetings
Liaise with Funeral Directors, officiants, suppliers and internal teams
Handle enquiries and resolve concerns with professionalism and empathy
Process payments and manage records accurately
Monitor memorial renewals and liaise with families accordingly
You’ll also occasionally support chapel services and memorial garden activities—ensuring everything runs smoothly and respectfully.
What you’ll bring

Strong administration and organisational skills
Excellent communication—both written and face-to-face
A natural ability to build trust and rapport quickly
Confidence working in a busy, structured environment
High attention to detail and accuracy
A calm, compassionate approach when supporting bereaved families
Good working knowledge of Microsoft Office
Experience in a bereavement, funeral, or memorial setting is beneficial—but not essential.
What you’ll get in return

26 days holiday + public holidays
Occupational sick pay
Life assurance & income protection
Salary sacrifice pension
Employee Assistance Programme & wellbeing tools
Retail discounts and financial wellbeing support
Ongoing training and development
Uniform & PPE provided
Free / discounted cremation benefits for family
Why join us?

The London Cremation Company has been at the forefront of cremation services since 1900. Across our six sites, we are committed to delivering personal, respectful and meaningful experiences for every family we support.

This is more than an admin role—it’s an opportunity to do work that truly matters, every single day.

Apply now

If you’re organised, compassionate, and ready to be part of a team that makes a difference—we’d love to hear from you