UK&I Facilities Director

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams.

The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio.

Key Tasks and Responsibilities

Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs.
Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation.
Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables.
Ensure prompt and professional response to client escalations.
Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites.
Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime.
Interrogate performance metrics and use the data to manage effectively against the contract.
Work with SMEs to understand, communicate and address risks, defects and issues.
Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
Responsible for compliance to all QHSE and relevant company and client policies.
Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes.
Accountable for timely and accurate financial planning and ongoing financial performance.
Provide required client and company reporting in a timely manner.
To facilitate cross-regional communication and be a member of the Senior Management Team in UKI.
Provides leadership and management to direct reports and other relevant stakeholders.
Ensure team development and training to ensure a competent and motivated team.
To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders.
To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services.
To promote effective working relationships across all stakeholders, supporting the fully integrated model.
To identify operational and commercial risks and opportunities, and effectively and taken any required actions.

Education

Educated to degree level or equivalent.
Membership of a recognised professional institution.
Project management experience within the building services and real estate sector.

Skills

Strong PC skills, MS Office
Self-motivated and resourceful
Excellent written and verbal communication skills.
Strong organisational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information.
Ability to respond effectively to sensitive issues.

Knowledge

Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc.
Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management.

Experience

At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector.
A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target.
Experience of managing fully integrated FM including hard and soft services.
Experience of managing direct reports in a relevant environment.
Customer services experience and the ability to communicate at all levels
Proven account management experience, including full P&L responsibility.

Aptitude

Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team.
Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors.
Self-motivated and goal-orientated with ability to prioritise own and other's workloads.

Core Competencies

Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team.
Ability to work under pressure and to strict timescales
Role model CBRE RISE values
Strong people management skills
Strong PC skills, MS Office

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process