RECONNECT Worker - Norfolk

RECONNECT Worker
Location: Norfolk
Salary: £24,000 per annum
Vacancy Type: Permanent, Full Time
We’re looking for a motivated and compassionate RECONNECT Worker to join The Forward Trust in a full-time role (35 hours per week) across HMP Wayland, HMP Norwich, and HMP Bure. You’ll play a vital part in supporting people as they transition from custody back into the community, helping reduce reoffending by ensuring individuals leaving prison are fully connected to the right health, wellbeing, and support services.
This is a hands-on, relationship-driven role where you’ll work directly with service users pre- and post-release, building trust and helping to design and deliver personalised care plans that support long-term recovery and stability.
What you’ll be doing
* Carry out in-depth assessments and create tailored support plans for service users up to 6 months post-release
* Act as a key link between prisons, community services, healthcare providers, and support agencies
* Provide mentoring, advocacy, and practical support to help people engage with vital services
* Manage referrals and ensure smooth, safe transitions into community care
* Build and maintain strong partnerships with internal teams and external stakeholders
* Support the recruitment, training, and development of mentors and peer supporters
* Maintain accurate case records and contribute to performance reporting and KPIs
About you
* Full UK driving licence and access to your own vehicle (essential)
* Confident working in a client-facing, multi-agency environment
* Strong communication and relationship-building skills
* Comfortable managing caseloads and working to targets
* Passionate about supporting vulnerable people and reducing health inequalities
* Able to work independently while contributing to a collaborative team culture
At Forward Trust, you’ll join a team committed to breaking the cycle of crime and supporting real, lasting change. You’ll benefit from strong managerial support, wellbeing resources, and the opportunity to make a tangible difference every day.
If you’re driven by impact and want a role where no two days are the same, this could be the opportunity for you.
All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks.
Please note if you have lived overseas within the last 5 years then checks may take longer.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits
* Flexible working
* Training and development opportunities
* Simply Health Cashback Scheme (optional)
* Season Ticket Loan Scheme
* Cycle to work scheme
* Crisis Loan Scheme
* Electric Car Scheme
* 3 x Wellbeing Days (pro rata'd for part time employees)
* Access to Blue Light Card
* 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
* Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
* Death in Service Payment (2x annual salary)
* Critical Illness Insurance (subject to qualifying criteria)
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application