Overview
Responsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people.
Key Responsibilities
Manage daily desk operations, ensuring adequate staffing and smooth workflow
Lead, train, and develop planners and coordinators, including performance reviews and onboarding
Act as first point of escalation for driver and customer issues, resolving promptly or escalating where required
Monitor service delivery, ensuring all contracts meet performance and quality standards
Oversee compliance with transport procedures, documentation, and legal requirements
Coordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availability
Track driver performance, attendance, and holidays
Produce operational reports and highlight risks or improvement opportunities
Drive a "fix it now" approach to problem solving and continuous improvement
Support wider operations and contribute to business improvement initiatives
Requirements
Experience in a transport planning or traffic management role within logistics
Strong knowledge of UK & Ireland geography and transport regulations
Confident communicator across all levels
High level of IT literacy (digital-first operation)
Organised, detail-oriented, and able to work to tight deadlines
Strong problem-solving skills and proactive mindset
Flexible approach to working hours and operational demands
CPC is desirable
Package
£50,000 - £60,000 (depending on experience)
Pension (5% matched)
Additional service-based annual leave
Life assurance
Gym membership
Employee assistance programme
Ongoing training and development
Monday-Friday with 1 in 6 weekend rotation
BH36035
Salary description
£50000.00 - £60000.00 per year