This is a key leadership role, responsible for managing a large, geographically dispersed workforce while ensuring high levels of client satisfaction, operational excellence, and commercial performance. The role will require travel across the Hampshire, Sussex and Kent regions.
Working closely with senior leadership and internal stakeholders, you will play a critical role in supporting the continued growth of a rapidly expanding business.
Responsibilities
Operational management of a large, field-based workforce, ensuring performance, safety, and engagement standards are met
Direct ownership of client relationships, overseeing contract delivery and service performance
Driving workforce engagement, performance management, and development
Oversight of stock management and supply chain activities to ensure efficient service delivery
Producing, tracking, and presenting operational and commercial performance reports
Managing budgets and contributing to P&L performance
Working collaboratively with senior managers and cross-functional internal teams
Effectively managing competing priorities in a fast-paced operational environment
Skills/experience/qualifications
Proven experience in field services and client management within the Utilities sector (water industry experience highly desirable)
Strong people management and leadership skills, with experience managing large operational teams
Commercially astute, with experience managing budgets and P&L responsibility
Confident relationship builder, able to engage operational teams, clients, and senior stakeholders
Highly organised, resilient under pressure, and able to work proactively using own initiative
Ambitious and motivated, with a desire to grow and progress within a fast-growing business
Full UK driving licence with no more than 6 penalty points
Based within commuting distance of Whiteley, Hampshire
Benefits
Competitive salary of £55,000-£60,000 depending on experience
10% annual bonus
Car allowance
Wider benefits shared upon application
Salary description
£55000.00 - £60000.00 per year