Systems Project Manager

Job Description
As a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.
Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.
Job Requirements
Skills and Competencies-
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Exceptional stakeholder management and influencing skills
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Excellent communication (written and verbal) skills and ability to present at both technical and executive level
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Ability to translate technical detail into business-friendly language
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MS Office skills, including MS Project, MS Visio and MS PowerPoint
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Solid understanding of software architectures, applications and data migration concepts
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Strong analytical approach to identifying issues and driving solutions
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Highly motivated and driven individual to deliver against Project strict deadlines
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Calm, organised and decisive under pressure
Qualifications and Experience-
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Proven experience as a Project Manager delivering software or systems migrations
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PRINCE2, AgilePM or equivalent project management certifications (desirable)
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Experience working with third-party vendors and system integrators
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Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment
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Knowledge of telecoms sales, delivery and support to underpin project deliverables
Job Responsibilities
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Deliver a migration from and to a new internal CRM/CMDB/ITSM platform
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Support cost saving initiative Projects (where required)
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Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls
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Strict change and exception management controls
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Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables
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Coordinate data migration, cleansing, system integration, testing and cutover activities
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Ensure a smooth transition to operational support teams including the coordination of training and regular business communication
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Deliver the project ensuring it is aligned with the MLL compliance requirements.
Job Benefits
* Pension Scheme
* Life Assurance
* Health & Dental Insurance
* Financial Wellbeing & Will Writing
* Wellbeing Support Programme (EAP)
* 25 Days Holiday & Holiday Buy Scheme
* Social Activities
At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.
MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation