Based in Leatherhead
Permanent
Office based
£26,227.50
The Customer Service Coordinator is responsible for providing administrative support and clerical services in order to ensure effective and efficient administrative operations. Providing residents with information and support at all stages of service and maintenance works.
Role Specification
Allocate and monitor resources and ensure PDA usage
Ensure achievement of client specific targets
Provide an effective interface with customers
Provide residents with information and support at all stages of service, repairs or install works.
Maintain a central filing system as directed by the Customer Service Manager
Liaise with clients and residents
Collate all necessary paperwork and issue copies as appropriate
Manage contract specific KPI demands
Update client specific IT systems if required
Maintain administration processes and procedures
Liaise daily with Field Operation Technicians and Field Operation Managers, where required, to ensure individual needs and requests are dealt with.
Ensure all company procedures, policies and codes of conduct are complied with
Any other duties as may reasonably be requested by the Customer Service Manager or Head of Group Administration
Salary description
£26227.00 - £26227.00 per year