Support Services Officer

Support Services Officer

Location: Based at our London office near Paddington, hybrid style work 2/3 days in office a week

Salary:  £34,000 - £38,000 per annum

Work hours: 9-6 Monday to Friday

To start early June 2026

Bluewater Bio is an award-winning global leader in sustainable water & wastewater treatment.

The Role

The Support Services Officer will be responsible for efficient HR and IT administration support – this is a wide-ranging and responsible role, requiring strong administrative, HR, IT, organisational and communication skills, and a can-do attitude.  The ability to work with a variety of people in different disciplines with diplomacy and tenacity is essential, as is the ability to prioritise and work independently.

Dealing and communicating with internal and external stakeholders must be always undertaken at a highly professional and efficient level.

The overall role purpose is to provide administrative support to the Head of Support Services and Company Directors. The successful applicant will provide support to the Leadership Team.

Responsibilities

HR:

This role will include responsibility of all general HR duties, such as resourcing, onboarding, updated policies and procedures, IT and cybersecurity.

Resourcing:

Attracting candidates
Shortlisting candidates
Managing the HR inbox
Interview coordination
Sending and filing offers and contracts of employment
Issuing status determinations to contractors
Liaising with contractor agencies and filing all relevant documentation
Collabating the references
Checking and filing right to work documentation
Checking and filing employee qualifications
Updating ONS surveys on a monthly basis
Onboarding:

Managing and facilitating onboarding and probationary periods
Setting up new employees and contractors on office systems and liaising with the IT department and other internal departments as required for set up
Liaising with IT support for equipment purchase
Liaising with office management for phones and other equipment
Liaising with project coordination for PPE and H&S induction
Liaising with line manager and other departments for specialist induction
Organising induction and communicating to all parties
Sending welcome email and pack to new staff with all relevant information regarding their set up and their engagement with us
Liaising with finance for payroll or invoicing purposes
Keeping track of contractor engagements and assisting line managers with assessment completion
Adding contractors to professional indemnity insurance
Liaising with PRIME to ensure legal labour laws compliance and visa requirements in Bahrain
Policies and procedures:

Ensure all documentation is up to date, functional, compliant and fit for purpose
Keeping organisational chart updated
Maintaining policies and procedures
Issuing Bahrain payslips
Managing Tamkeen submissions on a monthly basis
Keeping the HR matrix updated at all times
Keeping the Skills & Training matrix as well as qualifications record up to date
Track policy acknowledgement
Issuing and filing contract variation letters and other staff correspondence
Keeping track of and assisting with visas, CPRs, health insurance, SIO salary submissions, and salary certificates for Bahraini employees
Keeping job descriptions up to date
IT:

Ensuring all systems are fit for purpose and functional
Liaising with support providers to ensure systems are operational
Keeping user and licenses list up to date
Keeping internal distribution lists up to date
Keeping IT equipment inventory
Supporting cybersecurity improvements and team training
Qualifications

CIPD Level 3 or 5 preferred.
3+ years of experience in human resources roles, with a focus on talent acquisition and employee relations.
Strong understanding of HR laws, regulations, and best practices.
Excellent communication and interpersonal skills.
Ability to deliver high quality solutions in time.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information.
To Apply

If you feel you are a suitable candidate and would like to work for Bluewater Bio, please do not hesitate to apply