As a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategies
What you'll be doing:
Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes.
Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer‑first focus.
Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes.
Provide on‑site management of high‑priority and sensitive cases, coordinating contractors and stakeholders as required.
Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures. What we're looking for:
Proven experience in contract or project management within residential construction or customer care.
Strong knowledge of defect management, warranty providers, and working in occupied homes.
Excellent communication and stakeholder management skills.
A proactive, organised approach with the confidence to manage complex and sensitive situations.
Strong commitment to health & safety and quality standards
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£50000.00 - £60000.00 per year