Housing Options Officer

Housing Options Officer – Homeless Services
Birmingham / Solihull | £26.50 Umbrella | Full-Time | Hybrid | Temp
Are you passionate about preventing homelessness and supporting vulnerable individuals?
We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support.
Vacancy Brief
* Role: Housing Options Officer
* Contract: Interim (initial short-term assignment)
* Hours: Full time – Monday to Friday
* Working Pattern: There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week
* Location: Birmingham / Solihull (office, home & community-based working)
* Pay Rate: £26.50 Umbrella
* Compliance: DBS not required
* Travel: Full UK driving licence & access to a vehicle essential
Key Responsibilities
* Provide frontline housing advice to individuals and families at risk of homelessness
* Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017
* Manage a caseload from initial contact through to resolution, including complex cases
* Develop personalised housing plans focused on prevention and relief of homelessness
* Secure suitable accommodation options including temporary and long-term housing
* Conduct home visits, office interviews, and attend multi-agency meetings
* Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse
* Work collaboratively with external partners including local authorities, landlords, and support services
* Maintain accurate case records and ensure compliance with legislation and policy
Skills & Experience Required
* Experience working in Housing Options / Homelessness / Housing Advice
* Strong knowledge of homelessness legislation and statutory duties
* Experience managing complex caseloads in a fast-paced environment
* Ability to support vulnerable clients and handle sensitive situations
* Strong assessment, decision-making, and problem-solving skills
* Excellent communication and organisational skills
* Experience working with multi-agency partners
* IT literate with case management systems
What This Role Offers
This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households.
Housing Options Officer – Homelessness – Housing Advice – Homeless Prevention – Housing Act 1996 – Homelessness Reduction Act 2017 – Temporary Accommodation – Housing Needs – Local Authority – Social Housing – Tenancy Sustainment – Safeguarding – Domestic Abuse – Rough Sleeping – Vulnerable Adults – Case Management – Multi-Agency Working – Housing Solutions