Apprenticeship Advisor/Administrator- London x6

Apprenticeship Advisor/Administrator needed in London. Work from home. Competitive pay so pay on ad does not reflect real. 3 week role, ENH DBS needed. ASAP start. Making calls to learners to check on their progress and writing up summary notes of these meetings is the main part of this role. You will be trained on the structure of the calls. Ideally to have some experience in this field would be great, failing that some experience with apprenticeships or education. 

Other key responsibilities 

Arranging, preparing for, undertaking and documenting progress reviews – the majority of these will be via Teams. 
Ensuring learner records are kept up to date 
Supporting and advising the apprentices and their line managers to ensure that they fully complete the requirements of the scheme
Providing regular communication to learners regarding their programme of study 
Working with learning support and safeguarding teams to signpost learners where required. 
Ensuring key programme information is provided to learners.
Helping ensure target retention and completion rates for apprenticeships are met
Assisting with apprenticeship administration and queries
Helping ensure all internal and external quality assurance requirements and documentation requirements are met within defined timescales
Act as a point of contact for all programme queries from students, offering excellent customer service and issue resolution
Work with appropriate stakeholders to support the successful on-boarding of new students:
Interviewing learners and line managers as part of onboarding process
Ensure learner records are kept up to date
Ensure key information is sent to students as part of their enrolment to their educational programme
Ensure apprenticeship students have access to a learning plan at the start of their programme
Work with learning support and safeguarding teams to signpost learners where required
Other ad hoc tasks as require Skills, experience & qualifications required - Essential

Excellent communication and interpersonal skills, both written and verbal
Proactive, resilient and ready to take on any task
Customer-focused; driven to ensure learner satisfaction
Lateral thinker with a logical approach to tasks and problems
Self-motivated with a “can do” attitude
Excellent organisational skills to meet deadlines
Able to prioritise effectively and be able to juggle several tasks at the same time
Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
Have a strong desire and capability to learn new skills and new technologies
Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
Experience of working in an office environment with several work based deadlines