Location: Home / Remote (UK-wide Travel) must hold valid UK driving licence and car
Start date: asap
Hourly rate: £28.21 per hour (£55,000 per year)
Duration: 6 months with possible extension
Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home
Join Our Mission to Transform Ear and Hearing Health!
Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare environment? If so, we have an exciting opportunity for you! Our client, a forward-thinking healthcare organisation, is seeking a Clinical Customer Experience Specialist to join their innovative Customer Experience team.
About the Role:
As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from on boarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction.
Key Responsibilities:
Build and nurture strong relationships with clinical teams and healthcare providers.
Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions.
Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features.
Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks.
Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops.
Analyze customer metrics and provide insights to drive improvements and enhance customer experience.
Your Profile:
We are looking for a dynamic, self-motivated individual with:
A background in clinical healthcare or audiology, with proven experience in delivering effective training.
Excellent relationship-building skills, whether over the phone or in-person.
The ability to analyze data and draw insights to inform customer strategies.
A proactive and solution-focused mindset, capable of thriving in a fast-paced environment.
A willingness to travel extensively across the UK, holding a valid UK driving license.
Please email your CV to: (url removed)
If you're ready to take on a rewarding challenge and make a real impact in healthcare, we want to hear from you! Apply today to join a vibrant team dedicated to excellence and innovation.
This is your chance to be part of something great! We can't wait to meet you!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy tort you.o supp
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£28.21 - £28.21 per hour